General Queries

Before You Delete

Deleting your account is permanent and cannot be undone. Before proceeding, please consider:

• All your data, preferences, and history will be permanently removed
• Any active subscriptions will be cancelled
• You will lose access to any purchased content

Steps to Delete Your Account

1. Log in to your account
2. Go to Settings > Account > Privacy
3. Scroll down to find "Delete Account"
4. Click on "Request Account Deletion"
5. Enter your password to confirm
6. You will receive a confirmation email
7. Click the link in the email within 24 hours to complete deletion

Why Email Verification Matters

Email verification helps secure your account and ensures you can receive important notifications about your account activity.

Steps to Verify Your Email

1. Check your inbox for an email from noreply@foremsoft.com
2. Open the email titled "Verify Your Email Address"
3. Click the "Verify Email" button
4. You'll be redirected to confirm your verification

Didn't Receive the Email?

• Check your spam or junk folder
• Add our email to your contacts
• Go to Settings > Account and click "Resend Verification Email"

Changing Your Email Address

1. Log in to your account
2. Navigate to Settings > Account > Personal Information
3. Click "Edit" next to your email address
4. Enter your new email address
5. Enter your current password to confirm
6. Click "Save Changes"

After Changing Your Email

• A verification email will be sent to your new address
• Click the verification link within 24 hours
• Your old email will remain active until the new one is verified

Reset via Email

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your registered email address
4. Click "Send Reset Link"
5. Check your email for the reset link
6. Click the link and create a new password

Password Requirements

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• At least one special character (!@#$%^&*)

Common Login Issues

• Incorrect Password: Try resetting your password using the "Forgot Password" link
• Wrong Email: Ensure you're using the correct email address associated with your account
• Account Locked: After 5 failed attempts, your account is temporarily locked for 30 minutes
• Browser Issues: Clear your cache and cookies, then try again

Troubleshooting Steps

1. Check if Caps Lock is on
2. Try a different browser or incognito mode
3. Disable browser extensions temporarily
4. Check if the service is down on our Status Page
5. Reset your password if all else fails

Accessing Your Resume

1. Log in to your account
2. Go to Profile > Resume
3. Click "Edit Resume"

What You Can Edit

• Personal Information: Name, contact details, location
• Work Experience: Add, edit, or remove job entries
• Education: Update your educational background
• Skills: Add new skills or proficiency levels
• Summary: Update your professional summary

Tips for a Great Resume

• Keep it concise and relevant
• Use action verbs to describe achievements
• Include quantifiable results where possible
• Proofread for spelling and grammar errors

Account Closure vs Deletion

Closing your account deactivates it while preserving your data for 90 days, allowing you to reactivate. Deleting permanently removes all data.

Steps to Close Your Account

1. Go to Settings > Account > Account Status
2. Select "Close Account"
3. Choose a reason for closing (optional)
4. Enter your password to confirm
5. Click "Close My Account"

Reactivating Your Account

To reactivate within 90 days, simply log in with your credentials and follow the reactivation prompts.

Quick Fixes

1. Force Close: Completely close the app and reopen it
2. Restart Device: A simple restart can resolve many issues
3. Update App: Ensure you have the latest version from the App Store/Play Store
4. Check Internet: Verify your WiFi or mobile data connection

App Crashes

• Clear the app cache (Settings > Apps > [App Name] > Clear Cache)
• Free up device storage if running low
• Uninstall and reinstall the app

Login Issues on Mobile

• Check if you're using the correct login method (email, Google, Apple)
• Ensure your device date and time are correct
• Try logging in via the website to verify credentials

Google Chrome

1. Click the three-dot menu in the top right
2. Go to Settings > Privacy and Security
3. Click "Clear browsing data"
4. Select "Cookies" and "Cached images and files"
5. Click "Clear data"

Safari (Mac)

1. Go to Safari > Preferences > Privacy
2. Click "Manage Website Data"
3. Click "Remove All"

Firefox

1. Click the menu button and select Settings
2. Go to Privacy & Security
3. Under "Cookies and Site Data," click "Clear Data"

Red Flags to Watch For

• Requests for payment or fees to apply
• Asking for bank account or credit card information
• Vague job descriptions with unusually high pay
• Pressure to make quick decisions
• Communication only through messaging apps

Protect Yourself

1. Research the company thoroughly before applying
2. Never pay for job opportunities
3. Don't share sensitive personal information early in the process
4. Use official company websites to verify job postings
5. Trust your instincts - if something feels wrong, it probably is

Report Suspicious Activity

If you encounter a suspicious job posting, report it immediately through our platform. We take scam reports seriously and investigate all claims.

Our Transparent Pricing Policy

At 4MCart, we believe in complete price transparency. The price you see on the product page is what you pay, with all applicable taxes included.

What's Included in the Price

• GST/VAT: All applicable taxes are included in the displayed price
• No Octroi: We do not charge any octroi or entry taxes
• No Hidden Fees: No surprise charges at checkout

Additional Charges (If Applicable)

• Delivery Charges: Clearly shown before checkout (free above certain order values)
• Gift Wrapping: Optional service with clearly displayed fee

Out of Stock Products

Unfortunately, you cannot order products marked as "Out of Stock." This means the item is currently unavailable for purchase.

Get Notified When Available

1. Go to the product page
2. Click the "Notify Me" button
3. Enter your email address
4. You'll receive an email as soon as the product is back in stock

Alternatives

• Check if the product is available from a different seller
• Browse similar products in the same category
• Add the item to your wishlist for easy access later

International Shipping Availability

International shipping availability depends on individual sellers. Some sellers offer international shipping while others only ship domestically.

How to Check

1. Go to the product page
2. Look for "Ships to [Your Country]" in the delivery section
3. Enter your delivery address at checkout to see available options

International Shipping Considerations

• Delivery times are typically longer (7-21 business days)
• Customs duties and import taxes may apply (paid by recipient)
• Some products may have shipping restrictions
• Tracking may be limited in some countries

Our Packaging Standards

All items are carefully packaged to ensure they arrive in perfect condition. Our packaging varies based on the product type:

Standard Packaging

• Corrugated Boxes: For most items, providing sturdy protection
• Bubble Wrap: For fragile items like electronics and glassware
• Poly Mailers: For clothing and non-fragile items
• Thermal Packaging: For temperature-sensitive products

Eco-Friendly Options

We're committed to reducing our environmental impact. Many sellers use recyclable materials, and we're expanding our sustainable packaging options.

Account Requirements

Yes, an account is required to complete purchases on 4MCart. However, creating an account is quick and free!

Benefits of Having an Account

• Track your orders in real-time
• Save delivery addresses for faster checkout
• View order history and reorder easily
• Save items to your wishlist
• Receive personalized recommendations
• Access exclusive member deals

Quick Account Creation

Sign up in seconds using your email address or through Google/Apple sign-in options.

What "Out of Stock" Means

"Out of Stock" indicates that a product is currently unavailable for purchase. This can happen when:

• All available inventory has been sold
• The seller has temporarily removed the product
• The product is being restocked

Stock Status Labels

• In Stock: Available for immediate purchase and shipping
• Limited Stock: Only a few items remaining
• Out of Stock: Currently unavailable
• Pre-Order: Available for future delivery

Why Delivery Charges Apply

Delivery charges help cover the cost of safely transporting your order from the seller to your doorstep.

How Delivery Charges Are Calculated

• Order Value: Orders above a certain amount qualify for free delivery
• Distance: Remote locations may have higher charges
• Weight/Size: Heavy or bulky items may incur additional fees
• Delivery Speed: Express delivery options cost more

How to Get Free Delivery

• Increase your order value to meet the free delivery threshold
• Look for products marked "Free Delivery"
• Subscribe to 4MCart Plus for free delivery on eligible items

Why Prices Vary

4MCart is a marketplace with multiple sellers. Each seller sets their own prices based on various factors:

Reasons for Price Differences

• Different Sellers: Each seller has unique pricing strategies
• Product Condition: New vs. refurbished or open-box items
• Shipping Location: Sellers in different regions may have different costs
• Time-Limited Offers: Flash sales or promotional discounts
• Quantity Discounts: Bulk purchase pricing may differ

Getting the Best Price

1. Compare all available sellers on the product page
2. Check seller ratings and reviews
3. Consider delivery times and charges
4. Look for coupons or promotional codes

What is Cash on Delivery (COD)?

Cash on Delivery allows you to pay for your order in cash when it's delivered to your doorstep, rather than paying online in advance.

How COD Works

1. Select "Cash on Delivery" as your payment method at checkout
2. Complete your order
3. When your order arrives, pay the delivery person in cash
4. Receive your receipt and enjoy your purchase!

COD Availability

• Not all products or locations are eligible for COD
• Order value limits may apply
• A small COD handling fee may be charged

Placing Your Order

1. Find Your Product: Search or browse for the item you want
2. Add to Cart: Click "Add to Cart" on the product page
3. Review Cart: Click the cart icon to review your items
4. Proceed to Checkout: Click "Checkout" when ready
5. Enter Address: Add or select a delivery address
6. Choose Payment: Select your preferred payment method
7. Confirm Order: Review and click "Place Order"

Payment Options

• Credit/Debit Cards
• Net Banking
• UPI
• Digital Wallets
• Cash on Delivery (where available)

Confirmation Signs

Your order is confirmed when you see:

• An order confirmation page with your order number
• A confirmation email sent to your registered email
• An SMS notification (if enabled)
• The order appears in "My Orders" section

Order Status Meanings

• Confirmed: Order received and being processed
• Processing: Seller is preparing your order
• Shipped: Order is on its way
• Out for Delivery: Arriving today
• Delivered: Successfully received

Delivery Options

• Standard Delivery: 3-7 business days
• Express Delivery: 1-2 business days
• Same Day Delivery: Order by 12 PM for same-day delivery (select cities)
• Scheduled Delivery: Choose your preferred delivery date

Factors Affecting Delivery Time

• Your location and distance from the warehouse
• Product availability
• Seller processing time
• Weather and local conditions

Delivery Process

1. Order is picked up from the seller
2. Package arrives at the nearest distribution center
3. Out for delivery notification is sent
4. Delivery partner contacts you before arrival
5. Package is delivered to your address

At the Time of Delivery

• Show your order ID or OTP (if required)
• Inspect the package for damage before accepting
• Sign or provide digital confirmation
• For COD, pay the specified amount

Delivery Locations

We deliver to homes, offices, and pickup points. You can also add specific delivery instructions (gate code, landmarks, etc.) in your address.

After a Missed Delivery

Don't worry! If you missed a delivery, here's what happens:

• The delivery partner will attempt redelivery the next business day
• You'll receive an SMS/notification about the missed attempt
• After 2-3 failed attempts, the package returns to the seller

How to Reschedule

1. Go to My Orders in the app
2. Find the order and tap "Reschedule Delivery"
3. Select a new date/time that works for you
4. Or contact the delivery partner directly using the number in the notification

Why Delays Happen

• High order volumes during sales/festivals
• Weather conditions affecting logistics
• Address verification issues
• Customs processing (international orders)
• Seller processing delays

What You Can Do

1. Check order tracking for the latest status update
2. Wait until the "Expected Delivery Date" passes
3. Contact seller or support if significantly delayed
4. Request a refund if the delay is unacceptable

Contacting Support

Go to My Orders > Select Order > Help > "Delivery is late" to connect with our support team.

How Delivery Times Are Calculated

Estimated delivery time is calculated based on:

• Seller's location and processing time
• Your delivery address and pincode
• Chosen delivery option (standard/express)
• Current logistics capacity

Where to Find Delivery Estimates

• Product page (enter your pincode)
• Checkout page
• Order confirmation email
• My Orders section

Minimum System Requirements

• Operating System: Windows 10+, macOS 10.13+, Chrome OS, Linux
• Browser: Chrome (recommended), Firefox, Safari, Edge
• Internet: 2 Mbps for HD video, 1 Mbps for audio only
• Hardware: Webcam, microphone, speakers/headphones

Mobile Requirements

• iOS: iPhone/iPad with iOS 14.0 or later
• Android: Android 8.0 or later
• Download the Forem Meet app from App Store or Play Store

Before Your First Meeting

1. Allow camera and microphone permissions
2. Test your audio and video in settings
3. Ensure good lighting and quiet environment

Ways to Join a Meeting

• Click the meeting link in your email or calendar invite
• Enter meeting code at meet.forem.com
• Join from calendar if integrated with Forem Calendar
• Use the app and enter the meeting code

Joining Steps

1. Click or enter the meeting link/code
2. Allow camera and microphone access if prompted
3. Preview your video and adjust settings
4. Click "Join Now"
5. Wait to be admitted if it's a secured meeting

View Layouts

• Auto: Automatically adjusts based on meeting activity
• Tiled: See multiple participants in a grid (up to 49)
• Spotlight: Focus on the active speaker or shared content
• Sidebar: Shared content with participants in a side panel

Changing the View

1. Click the three-dot menu in the bottom right
2. Select "Change layout"
3. Choose your preferred view

Pin Participants

Pin specific participants to keep them visible on your screen by clicking their video and selecting "Pin."

How to Present

1. Click the "Present now" button at the bottom of the screen
2. Choose what to share:
   • Your entire screen
   • A window (specific application)
   • A Chrome tab (with audio option)
3. Select the content and click "Share"

While Presenting

• A "You are presenting" bar appears at the top
• Participants see your shared content
• Click "Stop presenting" when done

Presentation Tips

• Share only what's needed to protect privacy
• Close unnecessary tabs and notifications
• Share audio when presenting videos

Starting a Meeting

1. Go to meet.forem.com
2. Click "New meeting"
3. Choose:
   • Create meeting for later: Get a link to share
   • Start an instant meeting: Begin immediately
   • Schedule in Calendar: Set a future meeting

Inviting Participants

• Copy the meeting link and share via email/chat
• Use "Add others" to send email invites directly
• Share the meeting code (visible in meeting details)

Host Controls

• Mute/remove participants
• Control screen sharing permissions
• Enable/disable chat
• Lock the meeting
• End meeting for all