Privacy Policy

1. Introduction

Forem Software, a subsidiary of Forem Innovations Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, and other contact information you provide when creating an account or contacting support.
• Usage Data: Information about how you use our products, including features accessed, time spent, and interaction patterns.
• Device Information: Information about the device you use to access our services, including device type, operating system, and browser type.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Regulatory Compliance

Forem Innovations Private Limited, the parent company of Forem Software, is committed to full compliance with:

• Information Technology Act, 2000 - India's primary law governing electronic commerce and cybersecurity
• IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 - Guidelines for intermediaries and digital media
• Digital Personal Data Protection Act, 2023 - India's comprehensive data protection law
• Consumer Protection Act, 2019 - Ensuring consumer rights in digital transactions

We maintain appropriate security practices and procedures as mandated by the IT Rules and appoint designated officers to address user concerns and grievances.

10. Grievance Redressal

In accordance with IT Rules 2021, we have appointed a Grievance Officer to address your concerns. You can reach our Grievance Officer through:

• Online Grievance Form
• Email: [email protected]

We acknowledge grievances within 24 hours and aim to resolve them within 15 days as per regulatory requirements.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Support: Contact Form
• Grievance: Grievance Form