4MCart

Transparent Pricing Policy

At 4MCart, we believe in complete pricing transparency. The price you see on the product page is the final price you pay, with no hidden charges.

What's Included in the Price

• Product Cost: The base price of the item
• GST/VAT: All applicable taxes are included in the displayed price
• Packaging: Standard packaging is always included

Additional Charges (If Applicable)

• Delivery Charges: Shown separately at checkout based on your location
• Gift Wrapping: Optional service available at checkout
• Express Delivery: Premium for faster shipping if selected

Understanding Out of Stock Items

When a product shows "Out of Stock," it means the item is currently unavailable for purchase. You cannot add it to your cart or complete a purchase until it's restocked.

How to Get Notified

1. Visit the product page of the out-of-stock item
2. Look for the "Notify Me" button
3. Enter your email address or phone number
4. Click "Submit" to receive alerts

Alternative Options

• Check for similar products from other sellers
• Add the item to your Wishlist for easy tracking
• Browse the "Similar Products" section on the page

International Shipping Availability

International shipping availability varies by seller and product. Not all items on 4MCart are eligible for international delivery.

How to Check International Shipping

1. Go to the product page
2. Enter your international delivery address in the "Deliver to" field
3. The page will show if the product ships to your country
4. Shipping costs and estimated delivery time will be displayed

International Shipping Considerations

• Customs Duties: You may be responsible for import duties and taxes
• Delivery Time: Usually 7-21 business days depending on destination
• Tracking: International orders include tracking for most destinations
• Returns: Return policies may differ for international orders

Our Packaging Standards

4MCart ensures that all items are packaged securely to prevent damage during transit. Our packaging methods vary based on the type of product.

Standard Packaging Includes

• Corrugated Boxes: Sturdy outer boxes for protection
• Bubble Wrap: For fragile items like electronics and glassware
• Air Pillows: To prevent items from shifting during transit
• Sealed Packaging: Tamper-evident seals for security

Special Packaging

• Gift Wrapping: Available at checkout for an additional fee
• Temperature-Controlled: For perishables and certain medications
• Discrete Packaging: Available for sensitive product categories

Account Requirements

Yes, you need a 4MCart account to complete a purchase. However, browsing products and adding items to your cart can be done without logging in.

Creating an Account

1. Click "Sign Up" or "Create Account"
2. Enter your email address or phone number
3. Create a secure password
4. Verify your email or phone with the OTP sent
5. Add your delivery address and you're ready to shop!

Benefits of Having an Account

• Track all your orders in one place
• Save multiple delivery addresses
• Create wishlists and save for later
• Faster checkout with saved payment methods
• Access to exclusive member deals and offers
• Easy returns and refund processing

Stock Status Explained

"Out of Stock" means the product is currently not available for purchase. This can happen when inventory is depleted or the seller has temporarily disabled the listing.

Different Stock Statuses

• In Stock: Available for immediate purchase and shipping
• Limited Stock: Only a few units remaining - order soon!
• Out of Stock: Currently unavailable for purchase
• Pre-Order: Available to order before official release
• Coming Soon: Product announced but not yet available

What You Can Do

• Set up stock alerts using the "Notify Me" feature
• Check if other sellers have the same product in stock
• Look for alternative products with similar features

Why Delivery Charges Apply

Delivery charges help cover the cost of safely transporting your order from the seller's location to your doorstep, including handling, fuel, and logistics costs.

Factors Affecting Delivery Charges

• Order Value: Many sellers offer free delivery above a minimum order amount
• Distance: Remote areas may have higher delivery costs
• Weight/Size: Heavy or bulky items cost more to ship
• Delivery Speed: Express delivery has premium charges
• Seller Policy: Different sellers have different shipping policies

How to Get Free Delivery

1. Look for products marked with "Free Delivery"
2. Add items to meet the minimum order value
3. Subscribe to 4MCart Plus for unlimited free delivery
4. Use promo codes that include free shipping

Reasons for Price Differences

4MCart is a marketplace with multiple sellers. Each seller sets their own prices based on various factors, which is why you may see different prices for the same product.

Factors That Affect Pricing

• Different Sellers: Multiple vendors may sell the same item at different prices
• Stock Levels: Limited stock may lead to higher prices
• Seller Location: Shipping costs from different warehouses vary
• Product Condition: New vs. refurbished items have different prices
• Ongoing Sales: Some sellers may have promotional discounts
• Bundle Offers: Prices may differ based on included accessories

How to Find the Best Price

1. Compare all sellers on the product page
2. Check seller ratings and reviews
3. Look for active coupons and offers
4. Consider total cost including delivery charges

Available Payment Methods

4MCart supports a wide variety of payment options to make your shopping experience convenient and secure.

Card Payments

• Credit Cards: Visa, Mastercard, American Express, RuPay
• Debit Cards: All major bank debit cards accepted
• EMI Options: Available on select credit cards for orders above a minimum value

Other Payment Options

• Net Banking: All major banks supported
• UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps
• Wallets: 4MCart Pay, Paytm, Amazon Pay, and more
• Cash on Delivery: Pay when you receive your order
• Buy Now, Pay Later: Options like Simpl, LazyPay, ZestMoney

Payment Security

All transactions are protected with 256-bit SSL encryption. Card details are never stored without your permission.

How Cash on Delivery Works

Cash on Delivery (COD) allows you to pay for your order in cash when it's delivered to your doorstep. No advance payment is required.

COD Process

1. Select "Cash on Delivery" at checkout
2. Place your order without making any payment
3. Receive your order at the delivery address
4. Pay the exact amount to the delivery person
5. Collect your receipt and package

Important Notes

• COD may not be available for all products or locations
• There may be a small COD handling fee on some orders
• Please have exact change ready for the delivery person
• Some high-value orders may not be eligible for COD

Open Box Delivery (OBD)

Open Box Delivery is available for select high-value products like electronics, allowing you to inspect the item before accepting delivery.

How It Works

1. Products eligible for OBD will show a badge on the product page
2. The delivery person will open the package in front of you
3. You can inspect the product for damage or defects
4. If satisfied, accept the delivery and make payment (for COD)
5. If there's an issue, you can refuse the delivery on the spot

What You Can Check

• Physical damage to the product
• Missing components or accessories
• Product matching the ordered item
• Sealed manufacturer warranty cards

What You Cannot Do

• Power on or extensively test the product
• Remove protective films or seals
• Keep the product for extended inspection

Placing Your First Order

Shopping on 4MCart is easy! Follow these simple steps to place your order.

Step-by-Step Guide

1. Search or Browse: Find products using the search bar or browse categories
2. Select Product: Click on the product to view details, images, and reviews
3. Choose Options: Select size, color, quantity, or other variants
4. Add to Cart: Click "Add to Cart" or "Buy Now" for immediate checkout
5. Review Cart: Check your cart for all items and quantities
6. Proceed to Checkout: Click "Checkout" to continue
7. Add Address: Enter or select your delivery address
8. Choose Payment: Select your preferred payment method
9. Apply Coupons: Add any discount codes you have
10. Place Order: Review and confirm your order

After Placing Order

• You'll receive an order confirmation email/SMS
• Track your order in "My Orders" section
• Receive updates at each shipping milestone

Our Quality Assurance

4MCart takes grocery quality seriously. We have strict quality control measures in place to ensure you receive fresh, safe products.

Quality Control Measures

• Temperature-Controlled Storage: Perishables are stored in climate-controlled facilities
• FIFO System: First-In-First-Out ensures older stock is shipped first
• Quality Checks: Items are inspected before dispatch
• Expiry Monitoring: Products nearing expiry are removed from inventory
• Cold Chain Delivery: Frozen and fresh items delivered in insulated packaging

Our Freshness Guarantee

• Fruits and vegetables sourced daily from verified suppliers
• Minimum shelf life guaranteed on packaged goods
• Full refund if you're not satisfied with freshness

Downloading Invoices

You can easily download invoices for all your delivered orders from your 4MCart account.

Steps to Download Invoice

1. Log in to your 4MCart account
2. Go to "My Orders"
3. Find the order you need the invoice for
4. Click on the order to view details
5. Click "Download Invoice" button
6. The PDF invoice will be downloaded to your device

Invoice Contents

• Seller details and GSTIN
• Product details with HSN codes
• Price breakdown with tax details
• Shipping charges if applicable
• Total amount paid

Order Confirmation Process

Once you successfully place an order, you'll receive confirmation through multiple channels.

Confirmation Notifications

• On-Screen: Order success page with order ID
• Email: Detailed confirmation email with order summary
• SMS: Text message with order ID and expected delivery
• App Notification: Push notification on your mobile device

What's in the Confirmation

• Unique Order ID for tracking
• List of items ordered
• Delivery address
• Payment method used
• Estimated delivery date
• Link to track your order

If You Don't Receive Confirmation

1. Check your spam/junk folder
2. Verify your email and phone in account settings
3. Check "My Orders" in the app for order status
4. Contact customer support if the order isn't visible

Delivery Speed Options

4MCart offers multiple delivery options to suit your needs, from same-day delivery to standard shipping.

Delivery Timeframes

• Express Delivery (2-4 hours): Available for select items in metro cities
• Same Day: Order before 2 PM for delivery by 9 PM
• Next Day: Guaranteed delivery by end of next business day
• Standard (2-5 days): Regular delivery for most products
• Economy (5-7 days): Slower but often free for larger orders

Factors Affecting Delivery Time

• Your delivery location (metro vs. remote areas)
• Product availability and seller location
• Payment verification for prepaid orders
• Weather conditions and holidays

Delivery Process

Your order goes through several stages from the moment you place it to when it reaches your doorstep.

Order Journey

1. Order Placed: Your order is confirmed and sent to the seller
2. Order Processed: Seller prepares and packs your order
3. Shipped: Package handed to delivery partner
4. In Transit: Moving through delivery network
5. Out for Delivery: On the delivery vehicle in your area
6. Delivered: Handed over to you or your representative

Delivery Partners

4MCart works with trusted logistics partners including our own fleet and third-party couriers to ensure safe and timely delivery.

Delivery Attempt

• Delivery person will call before arriving
• You may need to show ID for high-value items
• Someone must be present to receive the package
• Multiple delivery attempts will be made if you're unavailable

Missed Delivery - What Happens Next

If you missed a delivery attempt, don't worry! Here's what you can do to receive your package.

Automatic Re-Delivery

In most cases, the delivery partner will automatically attempt delivery again the next business day. You'll receive an SMS or notification about the rescheduled attempt.

Steps to Take

1. Check your phone for missed calls from the delivery person
2. Look for SMS or app notification about the delivery attempt
3. Go to "My Orders" and click on the order
4. Select "Reschedule Delivery" if available
5. Choose a date and time slot that works for you

Other Options

• Contact the delivery person if their number is available
• Change the delivery address to your office or a neighbor's
• Opt for pickup from a nearby collection point

Checking Delay Status

If your order is delayed beyond the estimated delivery date, here's how to get more information and assistance.

Steps to Track Your Order

1. Go to "My Orders" in your account
2. Click on the delayed order
3. View the tracking timeline for latest updates
4. Check for any notifications about the delay reason

Common Reasons for Delays

• High order volume during sales or festivals
• Weather conditions affecting logistics
• Address verification issues
• Customs clearance for international orders
• Product being shipped from a distant warehouse

Getting Help

• Use the "Chat with Us" option on the order page
• Call customer support with your order ID ready
• Request a callback through the app

How Delivery Estimates Work

The estimated delivery date shown on the product page is calculated based on multiple factors to give you an accurate expectation.

Factors in the Estimate

• Your Location: Distance from the nearest fulfillment center
• Product Availability: In-stock items ship faster
• Seller Location: Local sellers can deliver quicker
• Shipping Method: Express vs. standard shipping
• Order Time: Orders before cutoff time process same day

Where to Find Estimates

• On the product page - enter your pincode
• In your cart during checkout
• On the order confirmation page
• In the "My Orders" section

Order Processing Timeline

After your order is confirmed, sellers typically need 24-48 hours to process and ship the order. This is the "processing" or "approved" stage.

What Happens During Processing

1. Seller receives and acknowledges your order
2. Product is picked from inventory
3. Quality check is performed
4. Item is packed securely
5. Shipping label is generated
6. Package is handed to delivery partner

When to Be Concerned

If your order hasn't shipped after 48-72 hours (excluding weekends and holidays), you can:

• Check "My Orders" for any seller messages
• Contact customer support for an update
• Cancel the order if needed (before it ships)

Re-Delivery Policy

Yes! If you're unable to receive your order, 4MCart will attempt delivery again. Here's how our re-delivery system works.

Automatic Re-Attempts

• Attempt 1: Original scheduled delivery
• Attempt 2: Usually next business day
• Attempt 3: Final attempt before return to seller

How to Reschedule

1. Go to "My Orders" and find your order
2. Click "Reschedule Delivery"
3. Select a new date from available options
4. Choose a time slot if available in your area
5. Confirm the new schedule

Alternative Options

• Update delivery address to an alternate location
• Authorize someone else to receive on your behalf
• Opt for collection from a nearby pickup point